I-QOMO yembula uhlelo lokusikeka onqenqemeni: isizukulwane esilandelayo sobuchwepheshe be-IVR

Esikhathini lapho ukuxhumana okusebenzayo kubaluleke kakhulu, i-Qomo ijabule ukumemezela ukwethulwa kokwenziwa kwayoUhlelo lokuphendula, ukuguqula indlela amabhizinisi nezinhlangano ezixhumana ngayo namakhasimende abo namakhasimende. Lesi simo-sobucikoUhlelo lokuphendula ngezwi olusebenzayoyakhelwe ukuhambisa ukuxhumana, thuthukisa umuzwa wamakhasimende, futhi uthuthukise ukusebenza kahle kokusebenza kuyo yonke imboni ehlukahlukene.

I-QOMO's Advanced Responses System ihlinzeka abasebenzisi ngesipiliyoni esingenamthungo nesinembile. Ngokuhlanganisa ubuchwepheshe be-Smart AI, uhlelo lwethu lwe-IVR lungaphatha ububanzi bemibuzo nemisebenzi, ukuqinisekisa ukuthi amakhasimende athola imininingwane efanelekile nokusekelwa ngaphandle kwesidingo sokungenelela komuntu. Lokhu akugcini nje okwesindisa isikhathi sabo bobabili amakhasimende nabasebenzi kodwa futhi kunciphisa izindleko zokusebenza kwamabhizinisi.

Izici ezibalulekile zohlelo lwempendulo ye-Qomo:

1. Umzila we-Smart CallI-IVR System yethu ye-IVR iyazithandela izingcingo zeminyango efanele noma abamele abasuselwa kwizidingo zekhasimende, baqinisekise ukulungiswa okusheshayo nangokufanelekile kwemibuzo.

2. 24/7 Ukutholakala: Ngokwazi ukusebenza nge-round-the-Clock, uhlelo lokuphendula lwe-Qomo luvumela amabhizinisi ukuthi anikeze ukwesekwa nolwazi kumakhasimende nganoma yisiphi isikhathi, anda ukwaneliseka kwamakhasimende nokwethembeka.

3. Amamenyu ngokwezifiso: Izinhlangano zingenza ngezifiso amamenyu wazo we-IVR ukuvumelanisa nokufaka uphawu kwawo kanye nezinhloso ezithile zenkonzo yamakhasimende, ukudala okuhlangenwe nakho okwenziwe ngezifiso kwabafonayo.

4. Ama-analytics kanye nokubika: Thola ukuqonda okubalulekile ekusebenzisaneni kwamakhasimende ngokusebenzisa ama-robust analytics kanye nezici zokubika, ukusiza amabhizinisi akhombe izitayela futhi athuthukise ukulethwa kwezidingo ngokuhamba kwesikhathi.

5. Ukuxhaswa Kwezilimi EziningiEmhlabeni wethu okhulayo emhlabeni wonke, uhlelo lokuphendula lwe-Qomo lufaka ukwesekwa kwezilimi eziningi ukunakekela isisekelo samakhasimende ahlukahlukene, ukuthuthukisa ukufinyeleleka kanye nesipiliyoni somsebenzisi.

Uhlelo lokuphendula lwe-Qomo lulungele imikhakha ehlukahlukene, kufaka phakathi ukunakekelwa kwezempilo, ezezimali, izitolo, nezemfundo. Ukusuka ekunikezeni amashejuli wokuqokwa ekunakekelweni kwezempilo ekuhlinzekeni izibuyekezo ze-oda ku-Retail, lolu hlelo lwe-IVR lungalinganiswa ukuze luhlangabezane nezidingo ezihlukile zanoma iyiphi inhlangano, okwenza kube yithuluzi elibalulekile endaweni yanamuhla ehambisanayo.